CUSTOMER SERVICE

917 300-9041 | pearl@pearlstreetcaviar.com
Weekday Hours: 9:00 AM to 6:00 PM Eastern

These customer service terms apply to orders placed on www.pearlstreetcaviar.com.

Orders can be placed 24 hours a day, seven days a week via our web site.

SHIPPING RATES

Ground: Free

1 Day Air: $19*

Messenger: $20**

  • *Delivery (by 10:30 AM to most U.S. addresses, delivery by 5 PM to remote areas).

  • **Messenger orders must be placed by phone or email by 3pm the day of delivery to give our team time to process the order. We offer service for most addresses in Manhattan.

  • Saturday delivery will have a surcharge of $25 billed to payer.

  • Alaska and Hawaii will have a surcharge of $15 billed to payer.

  • Shipping options and charges are determined by delivery address. If the delivery option you desire is not offered for apparel orders please email pearl@pearlstreetcaviar.com or call 917 300-9041.

For Saturday Priority delivery, choose Saturday as your delivery date and you'll be offered the premium service. We cannot ship on Saturday or Sunday, unless otherwise noted.

If desired, you can select a future delivery date during the checkout process.

We ship all packages with Signature Release, so UPS will leave it at your door if you are not available to receive it. We cannot ship to PO Boxes, APO's or FPO's or outside of the US.

Orders shipping to Puerto Rico must be placed over the phone or by email. To place an order going to Puerto Rico, please call 917 300-9041 or email pearl@pearlstreetcaviar.com between the hours of 9AM and 6PM Monday-Friday.

ORDERS

Pearl Street accepts the following credit cards: Mastercard, Visa , Discover, and American Express. All prices are subject to change without notice. Catalog prices do not reflect the cost of delivery.

CREDIT CARD APPROVALS

When your order is placed, your card will be authorized for the amount of your order.

RETURNS, REFUNDS AND EXCHANGES

For returns, refunds and exchanges, please contact customer service within 24-48 hours of receipt. Since our packages are perishable, please inspect your package immediately upon receipt. We will do everything possible to re-route orders for timely delivery but cannot be responsible for damaged or compromised product due to the following:

1.      Delayed deliveries due to weather or other "Acts of God".

2.      Incorrect addresses. (* Please be sure to include apartment, suite or floor numbers, as needed.)

3.      Delivered to specified address, yet package wasn't received.

4.      Gift shipments sent to recipients who are out of town or otherwise unavailable to receive their shipment. Please notify recipient of the pending arrival of perishables!

5.      Package received but contents not refrigerated within 24 hours allowing for unnecessary spoilage (all boxes are clearly marked "Perishable").

6.      Items that have been discarded or consumed.

SHIPPING AND DELIVERY

Orders placed by 5:00 p.m. Eastern can be shipped from our facility same day Monday through Thursday (excluding non-business days).

COUPONS & SALES

All coupons listed online and promotional pricing on our site are valid for online orders only.

GIFT MESSAGES

A personalized gift note can be included with all of our products at no extra charge. Please be sure to include a signature!

GIFT RECEIPT POLICY

If order is marked as a gift, it will not include pricing on the packing slip included with the order.

GIFT CARDS

  • Gift Cards can be purchased online and a code will be emailed to you. Gift Cards are good for online ordering only.

  • Unless otherwise stated, discounts aren't available on Gift Cards.

PACKAGING

Your orders are packaged in insulated containers and with ice packs to ensure quality standards for up to 48 hours. Items ordered together are not necessarily shipped together.